ITSM SIAM Lead / Change Manager

The Role

Do you have a passion for IT Service Management? 

Digital61 are looking for an experienced candidate with a strong Service Management background to join our Managed Services team, with principal activities being to run Service Integration and Management activities as well as the Change and Release Management Process, provide advice on refining and improving other ITIL processes such as Incident Management, Problem Management and Request Management processes. You may also be involved in assisting and providing advice on new client transition in activities, and conducting ITIL health checks on our operations, as well as working with the Delivery Executive to guide and expand process around our fast growing Managed Services business.  

Applicants should be highly motivated with a thirst for Service Management,  learning and a willingness to pursue certification in ITIL V4. 

As Digital61 are IT Service Management Forum members we would love you to share and contribute as our ambassador to this forum.

Experience and Skills

Applicants should have: 

  • Be experience in Service Integration and Management (SIAM).

  • Be experienced in Change Management Activities.

  • Maintain an excellent understanding of ITIL and its pragmatic implementation

  • Excellent verbal and written communications skills.

  • Willingness and a desire to learn.

Qualifications

  • ITIL V3 or V4

  • SIAM Certification

  • University Degree; or

  • Equivalent experience in an enterprise ITSM/SIAM Roles.

Clearance Requirements

To be considered for the role, you must:

  • Be an Australian citizen; and

  • Have an active Baseline AGSVA security clearance (or higher) or at least the ability and willingness to obtain and hold one.

Please note:

  • Only suitable candidates that meet the above criteria will be contacted.

Digital61 does not accept or appreciate unsolicited calls or applications from recruitment agencies.

You will need to be located in the Canberra region to be considered for this position. 

How to Apply

Please send your resume to careers@digital61.com.au

Donna Spencer