about us

Digital61 is a Canberra based, Australian SME: a cloud native, systems and security integrator, dedicated to helping Government and Critical National Infrastructure providers unlock the Simplicity, Mobility and Security of cloud.

We embody these three principles in the solutions and services which we design, deploy, and manage.

Simplicity

Digital61 meets our customers’ requirements with the simplest, standards-based solutions: simplicity is the key to system management and security.

Mobility

Digital61 assist business to unlock the inherent mobility embedded in cloud: ensuring mobility is deployed in a secure and stable manner, without disruption to existing processes.

Security

Digital61 builds security into all services and solutions: providing accredited IRAP assessors (Infosec Registered Assessors Program) and security analysis capability to all managed services.

“Our customers and our employees are at the centre of everything we do”

Our Leadership Team is dedicated to our customers and our employees:

• Driving excellence from the top down, through our customer first ethos and strong technical leadership

• Continually reinforcing our values, improving every aspect of our customer engagements, and developing our staff skills

• Attracting staff who are highly experienced and skilled to deliver cloud centric services

• Employing personnel who align to our culture of delivery excellence

“Continuous improvement of our service delivery through standards, automation, and innovation”

Capabilities

Managed services

Digital61 simplifies ICT operations, increases user mobility and service quality, and has a strong focus on ICT security. We centre our managed services capability around the Service Desk and End User Compute services.

“Digital61 specialises in end-to-end managed services” 

We understand the reliance business has on ICT systems and takes pride in supporting our customers. We ensure your IT environment is  Always on; Always usable; and that it’s Always you.

We provide the skills and knowledge through team based engagements, removing single points of failure: the right person with the right skills, at the right time.

The Digital61 Managed Services desk is the face of our managed IT service capability, providing a consistent, end-to-end interface for users and service providers. Our Service Desk is client-focussed, providing a seamless integrated service across all ICT services.

•  Is single point of contact for all ICT issues

• Manages incidents and issues, End-to-end

• Practices proactive monitoring, identify issues before they impact on business

• Owns all issues to resolution, including 3rd party resolvers

• Manages change across the entire IT environment and ensures seamless implementation

• Is data driven. We collect and analyse data, identifying trends within the environment and resolving the root cause of all issues.

• We automate all that is possible, freeing our people to focus on the customer

Digital61 brings our extensive knowledge base to assist with the daily management of the customers environment. We will share this information with the customer enhancing our customers’ knowledge asset.

Cloud Systems/Traditional Systems

Digital61 has been delivering Cloud Centric managed services for Australian Government Agencies since 2019. 

Our Team has decades of experience in designing, implementing, and integrating IT infrastructure: on-premise, cloud native and hybrid environments. We focus on combining these to the benefit of our customers, providing an end to end, plan, build and run capability.

“Standards based implementation and automation of ICT solutions simplifies ongoing maintenance and reduces costs”

We design and build systems to be operated efficiently, consistently and in a standardised fashion. Bringing value to our customers through mature solutions that are simple to manage. 

Digital61 believes that Security, Governance, and Identity are the backbone of any successful cloud platform. A well-designed foundation across these three pillars enables customers to realise the true value of cloud, resulting in a mobile, secure and reliable service. 

Security Services

Digital61’s security practice is headed by a trained criminologist, cyber security specialist and accredited IRAP assessor, with more than 15 years’ experience.

 In designing security solutions, we focus on easing the access for legitimate users while keeping the information safe from malicious actors. Users should only have access to authorised information from a device and a location which the organisation has defined as safe.

“Security is considered and built into every layer of the system”

“Security starts with a robust design”

The systems we design follow a security-by-design process ensuring that there is sufficient coverage in the design documentation to allow our security professionals to review and provide feedback on the security configuration of a given system.

• Authentication, role-based access and control

• Encryption

• Monitoring

• Security auditing

• Backups and disaster recovery

• System patching.

Ongoing compliance auditing eliminates configuration drift away from the design settings, ensuring all new settings, which may be exposed through enabling of new capabilities, are adequately assessed, configured and added to the baseline.

Project Services

The Digital61 project delivery lifecycle provides a structured, process-based method, for project management. There are four stages in the lifecycle, Start-up, Initiate, Execute and Close, which provide the activities required to plan, manage, and deliver a project successfully. 

The Digital61 project delivery method describes elements within project management that must be addressed continually as the project progresses through its delivery lifecycle.

The six elements (organisation, quality, plan, risk, change and progress) are fully integrated into all four stages of the project lifecycle, providing a structured process and discipline that enables best practice to be followed by the project management team. To ensure the method aligns to industry standards and Government processes, it has been based largely upon the PRINCE2 methodology.